Creating scalable support through a strategic service desk partnership

Partnering for service desk delivery can be a key factor in supporting the technology needs of your campus at scale. Many times the hardest part is finding out where and how to start the process. We spent time with UVA discussing how they made the decision to partner for their service desk and share examples of how Anthology helped scale support during peak periods, alleviate staffing burdens, reduce the toll of inquiries, and expand access to support technologies while helping drive strategic continuity planning and student retention.

Key take aways from this webinar are:

• Benefits to partnering for service desk delivery
• Questions your campus should be thinking about when making the decision to partner for service desk delivery
• Examples of how UVA and Anthology have partnered to scale support for service desk delivery and key lessons from partnership