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Solution Capabilities

To give you insight into the rich capabilities Reach offers, we’ve organized them according to four actionable outcomes: boost student enrollment, elevate student success, increase donor and constituent engagement, and enjoy a flexible, scalable, AI-powered CRM.

The core capabilities below refer to features included in the core Reach CRM license, while premium capabilities are optional features that complement and elevate the power of the solution. Availability of premium capabilities may vary by region and language.
  • Boost Student Enrollment

    Core Capabilities

    Prospective Student Management

    Streamlined prospective student management with integrated communication tools to enhance recruitment efforts.

    Applicant Portal

    On-line applicant portal providing real-time updates, document tracking, and personalized communication to facilitate the interaction with prospects.

    Applicant Scoring Models

    Data-driven engagement scoring models to maximize focus on best-fit applicants.

    Admissions Management

    Streamlined application and admissions management with automated application workflows, centralized application reviews, personalized applicant engagement, and analytics for full visibility across the enrollment funnel.

    Premium Capabilities

    Enrollment and Marketing Strategy

    An Anthology ServiceTailored enrollment support to identify growth opportunities, generate leads, and nurture through to matriculation via Enrollment Coaching. Learn more >

  • Elevate Student Success

    Core Capabilities

    Student Management

    Centralized student information with tools for tracking academic progress, managing interaction with advisors, and delivering timely support.

    Advising Portal

    Dedicated on-line advising portal for students to access curated resources, schedule meetings with advisors, and outreach tools for support.

    Student Scoring Models

    Advanced student scoring models to identify at-risk students and personalize interventions for student success.

    Student and Faculty Surveys

    Automated surveys for students and faculty, who drive continuous improvement and engagement.

    Retention Management

    Comprehensive student success and retention management with case management, at-risk student alerts, support networks, retention analytics, and streamlined appointment scheduling to ensure timely and effective student support. Learn more >

    Blackboard LMS Insights

    Key academic engagement and performance indicators from Blackboard integrated in the student success workspace to help advisors deliver personalized support at every step of the term.

    Premium Capabilities

    Virtual Student Support

    An Anthology ServiceTailored, 24/7 support services via chat to ensure learners progress toward their goals. Learn more >

  • Increase Donor and Constituent Engagement

    Premium Capabilities

    Alumni and Constituent Management

    Anthology Raise Centralized alumni and constituent relationship management with workflows, built-in analytics, and personalized communications for targeted solicitations, improved receipting, matching gift, and donor stewardship. Learn more >

    Advanced Alumni and Constituent Management Training and Adoption

    An Anthology ServiceAccelerate Raise adoption across your institution through expert training and other key resources to support your constituent relationships.

  • Flexible, Scalable, AI-powered CRM

    Core Capabilities

    E-mail/SMS Campaigns and Automation

    Comprehensive campaign management with automated email and SMS communications, segmenting, and performance tracking.

    Microsoft Copilot (Gen AI Assistant)

    Simplify everyday CRM tasks to generate emails, create target segments, build journeys, and summarize content with Copilot - Microsoft's Generative AI assistant seamlessly available in Reach.

    Enhanced Productivity and Collaboration with Microsoft

    Purpose-built capabilities for higher education integrate seamlessly with Outlook, Teams, Power BI, Power Automate, Power App, and other Microsoft tools for enhanced productivity and collaboration.

    Core Implementation and Training

    An Anthology ServiceCRM Implementation, project management and access to Anthology Academy for Reach fundamental product training resources.

    Premium Capabilities

    Advanced CRM Training and Adoption

    An Anthology ServiceAccelerate Reach adoption across your institution through expert training and support your enrollment efforts.

    Managed Services

    An Anthology ServiceLeverage Anthology expertise to help your team after Reach’s implementation, or on day-to-day operations. Our skilled consultants enhance your solutions and support you in efficiently accomplishing your goals.

See them in action! Get a closer look at how the capabilities in Reach can empower everyone across your organization.

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