As Seneca wisely said, “Prioritizing quality over volume is where real value is generated”. Implementing a SIS+ERP solution is a complex process that requires thorough planning, collaboration, and responsiveness, and Anthology has learned this through experience. For years, we’ve embraced the power of customer feedback to identify challenges and refine processes to improve solution deployment and user experience.

While other vendors may focus on go-live numbers, how many of those projects were actually delivered on time and within budget? What policies and methodologies were applied to ensure quality throughout a project spanning 12 to 18 months? It’s no surprise that some institutions still choose to pay for costly SIS customizations, remain on-premises, or rely on manual processes rather than modernize their legacy systems. At Anthology, we are focused on quality and excellence across the complete solution experience—from product to implementation and beyond. Anthology’s 30% improvement in our customer satisfaction (CSAT) score for Anthology® Student implementations over the past two years proves that our organization operates with customer focus in mind. At Anthology, we are proud of the commitment and dedication our professional services and product teams have made to improving our customer experience, and we are delighted to share some insights into our journey to customer excellence with you.

• Seamless deployment with a fully in-house implementation: Anthology’s in-house services team enables a programmatic approach to multi-product projects, ensuring that our implementation standards and quality processes are met. Anthology’s unique structure allows us to seamlessly collaborate with our product, cloud, and support teams to facilitate configuration and application of best practices. Additionally, it allows us to set consultant rates and implementation policies to help the project from a cost and budget perspective. Having a dedicated in-house services team gives Anthology a significant advantage over vendors that outsource implementation—often leading to additional fees and operational challenges.
• Process automation for integrations, data migration, and testing: Automating processes that are error-prone due to manual execution or that are time-consuming tasks helps prevent delays, reduces consultant hours, and controls implementation costs by minimizing unforeseen issues. Anthology has developed internal automation tools that accelerate script testing within Anthology Student, eliminating the need for more than 24,000 manual clicks per year. Moreover, our streamlined approach to integrations and data migration enables us to expedite these complex stages of SIS+ERP implementation, ensuring timely and efficient project delivery.
• Flat prices for third-party integrations: Anthology is the only vendor to offer third-party integrations at a flat price. While other vendors require extensive scoping for integration development, our deep technical expertise allows us to provide a fixed, transparent rate—eliminating extra fees or unexpected charges. This approach ensures institutions can seamlessly maintain data connectivity across their ecosystem without financial uncertainty. In addition, this flat price approach enables faster deployment, simplified pricing for budget planning, and reduced IT workload as Anthology handles the development, support, and maintenance of integrations—keeping data flowing smoothly between the SIS and third-party systems.
• Best practices and expert support network: Anthology Services has a strong network of consultants with decades of experience in higher education and technology who are committed to guiding institutions throughout their journey with Anthology from implementation to adoption. From comprehensive training to advanced technical, analytical, and reporting services, our team of specialists provides unique insights, best practices, and in-depth product knowledge no other vendor can match.

Excellence is a continuous process, and at Anthology, we are committed to refining and delivering innovative solutions designed with institutions at the core. By focusing on CSATs and improving our processes, we are continuing to expand our SIS+ERP presence at a global scale, demonstrating our leadership in the EdTech industry. But don’t just take our word for it! Customers are sharing their experiences, such as this review from Gartner Peer Insights on Student Information Systems (SIS) for Anthology Student, which states:

Solid, mature product that does what it does pretty well. Strong pre-sales support and demos. Exceptional willingness to partner and make product changes for our needs. Solid implementation support for our complex migration.

Learn more about Anthology Student and Anthology Services offerings to get started on your SIS+ERP modernization efforts today.